Using the Support Options from Policies and Support

Report a Problem in Canvas - This option is a way for all Canvas users to report an issue, to make a comment, or to ask a question. Responses may take up to 24 - 48 hours; however, a ticket will be generated by Canvas and will be delivered to your Carroll email address, as well as to our Carroll Online Learning team.

In addition, Canvas offers two methods of real-time access to Canvas 24x7 Support: a Chat with a Live Canvas Agent and a Canvas Support Hotline.

Using the Support Options Offered by the College's Enterprise Service Desk

During regular business hours, you can contact the Online Learning team via the KACE Ticketing system by emailing the IT Enterprise Service Desk. You can also visit IT's Enterprise Service Desk in A216, or by calling (410) 386 8080.

Each method of contact will generate an on-site ticket that is delivered to Carroll's Online Learning team. The Online Learning team will respond to your request within 24 hours.